FAQ
Got Questions?
We've Got Answers!
Explore our frequently asked questions to find answers to common queries about our custom cakes, catering services, and more. If you don’t see the information you need, feel free to get in touch with us for personalized assistance. Your satisfaction is our priority.
What types of cakes do you offer?
We offer a wide range of cakes, including custom wedding cakes, birthday cakes, celebration cakes, and more. Our offerings are tailored to your specific needs and preferences.
Can I request a custom cake design?
Yes, we specialize in crafting custom cake designs that reflect your unique vision and style. Our expert team will work closely with you to bring your ideas to life. Click here to start your custom cake journey.
How can I place an order for a cake?
Placing an order is easy. Visit our shop online and follow the process or you can fill the order form and our team will get in touch to discuss the details with you.
What is the process for booking a wedding cake?
Our wedding cake booking process involves filling our order form, an initial discussion to understand your preferences, followed by a consultation and tasting session. We’ll provide you with a final confirmation, contract, and invoice to secure your booking.
Do you offer cake tastings for weddings and events?
Yes, we offer cake tastings during our consultation sessions, where you can sample our delicious cakes and discuss your choices for your special day.
Can you accommodate dietary restrictions or allergies?
We can accommodate various dietary restrictions and allergies. Please let us know about your specific requirements, and we’ll work to create a cake that suits your needs.
What is the booking fee, and how is it applied?
The booking fee is part of the total cost of your order. It is paid at the time of booking and is later deducted from the final price of your cake.
Do you provide catering services for events other than weddings?
Yes, in addition to wedding cakes, we offer catering services for various events, including private and corporate occasions. Our team can create delicious dishes to complement your event. Make a reservation for consultation here.
What is the best way to get in touch with you?
You can reach out to us by filling out the contact form on our website, and our team will respond promptly. Alternatively, you can find our contact details on our Contact page.
Do you have a portfolio of your previous cake designs and catering services?
Yes, we have a portfolio that showcases our past cake designs and catering services. You can visit our Portfolio page or request to see our portfolio during the initial consultation.
Placing Orders with Us.
To place an order with Lilygates Cake and Food Services, simply browse through our MENU and select the items you desire. We’ll contact you to confirm the order and arrange for payment. Alternatively, you can email us at info@lilygatescakeandfood.com or reach us promptly at (902) 916 9920.
- Please allow one week’s notice for all orders.
- Note that some weeks may fill up faster than others, so early reservations are encouraged when you have a specific date in mind.
- For larger orders, we appreciate a 2-week notice.
To ensure a smooth ordering process, please include the following details in your order request:
- The date you need the order for
- The size of the cake or quantity to serve
- Flavor preferences for the cake, cupcakes, donuts, and other treats
- Any pictures or design ideas to help us understand your vision.
For wedding inquiries, kindly contact us at info@lilygatescakeandfood.com.
Do I Always Need to Place an Order?
At Lilygates Cake and Food Services, our Cakes and Custom Items are prepared on a made-to-order basis. While there may be occasions when we have cakes available, we highly recommend placing an order for these items. Visit our home page.
Cake Storage Recommendations.
We suggest storing your cake at room temperature if you plan to serve it on the same day you pick it up. For cakes that won’t be served until the next day, refrigeration overnight is advisable. Please allow the cake to sit at room temperature for a couple of hours before serving. If your event is outdoors on a warm day, please use your discretion by refrigerating the cake until the party and then displaying it.
Shelf Life of Donuts and Cupcakes.
To enjoy the freshest taste, we recommend serving donuts and cupcakes on the same day you pick them up. However, they can be stored in a cool, dry place overnight to maintain their freshness.
